Refunds and Cancelations

Refund & Cancellation Policy for Custom Cabinets, Casework, and Wall Paneling

1. Introduction

Due to the custom and made-to-order nature of our products (cabinets, casework, and wall paneling), our refund and cancellation policies are structured to reflect the investment of time, materials, and labor that begins immediately upon order confirmation. Each item is unique and fabricated specifically for your project, making it impossible to restock or resell.

2. Order Confirmation & Deposit

All custom orders require a non-refundable deposit to initiate the design and fabrication process. The deposit amount will be specified in your official quote and is typically a percentage of the total project cost. This deposit covers initial design, material procurement, and scheduling of production. By paying the deposit, you agree to the terms of this policy.

3. Cancellation Policy

• Cancellation within 48 Hours: You may cancel your order within 48 hours of placing the order (and paying the deposit) for a full refund of the deposit. Any design or consultation fees already rendered are non-refundable.

• Cancellation After 48 Hours: Due to the custom nature of our work, any cancellation request made after the initial 48-hour window will result in the forfeiture of your deposit. This covers the costs incurred for design work, material acquisition, and the allocation of production resources.

• Cancellation After Production Begins: If you request to cancel the order after the fabrication process has started, you will be responsible for the full cost of all materials, labor, and any completed work up to the point of cancellation. The forfeited deposit will be applied to these costs. An invoice for any additional balance due will be issued and must be paid within 15 days of receipt.

4. Change Order Policy

Change orders (any modification to the original design, materials, or scope of work) must be submitted in writing and are subject to a change order fee. All changes must be approved by both parties and may affect the final project cost and lead time. No changes can be accepted once fabrication has begun without a formal change order and a revised quote.

5. Refund Policy

Refunds are generally not applicable to custom-made products. We guarantee our workmanship and the quality of our materials.

• Damaged or Defective Product: In the rare event that a product is delivered with a manufacturing defect or is damaged during our delivery, we will repair or replace the affected item at no cost to you. This is our sole liability for product defects. All claims for defects or damage must be made in writing within 5 days of delivery or installation completion.

• Inaccurate Measurements: We are not responsible for inaccuracies in measurements provided by the client or a third-party contractor. Our team will verify all measurements during the design phase. If new measurements are required after production begins, a change order and additional costs will apply.

• Color, Grain, and Finish Variation: Due to the natural variation in wood, veneer, and other materials, we cannot guarantee an exact match to samples or photographs. Slight variations in color, grain, and finish are normal and not considered a defect.

6. Lead Times

The lead time provided at the time of your order is an estimate. Lead times are subject to change due to material availability, production schedules, or unforeseen circumstances. We will make every effort to notify you of any significant delays. Lead time changes are not a valid reason for cancellation or a request for a refund.

7. Contact Us

If you have any questions or concerns regarding our policy, please contact us prior to placing your order.